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| Please do not ship your defective product to Fosera before contacting our customer support.
If you are having technical difficulty with your Fosera product:
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We suggest you first consult the product's User Manuals and Datasheets on line. If you still experience difficulty, please then consult our Technical Support Engineer at tech.support@fosera.com |
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The Fosera Technical Support Engineer will perform troubleshooting to see if the product is defective. If so, and if it is still covered by warranty, then this information is required:
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Your contact information |
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Product serial number |
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Proof of purchase |
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Description of the Problem
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Technical Support Engineer will provide you with shipping information. |
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Pack the product securely. Do not include manuals, accessories, cables, or mounting brackets. Fosera only replaces the defective unit and will not replace other accessories. Include your contact information with your name, address, and phone number inside the package. |
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Send the product to the Fosera fulfillment address given by customer support. Customers are responsible for the freight charges to Fosera. Fosera is not responsible for packages lost in transit. The replacement product is shipped by ground with shipping charges prepaid. Expedited shipping is available at extra cost. |
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| Copyright © 2013 Fosera Co.,Ltd. All rights reserved. |
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